Refunds are handled carefully because product condition, order type, and reason for return all matter. Please read this policy before requesting a refund or exchange.
Eligible situations
A refund or replacement may be considered when the product is damaged on arrival, incorrect compared with the order, or not delivered due to a verified issue. The request must be made within a reasonable time after delivery.
Non-eligible situations
Refunds are generally not allowed for items that were used, washed, damaged after delivery, altered by the customer, or returned without original condition and packaging where applicable.
Request process
- Contact support with your order number.
- Share clear photos or a short explanation of the issue.
- Wait for review and approval.
- Follow the return instructions, if approved.
Refund method
If a refund is approved, it will be processed back through the original payment method or another method chosen by the store if necessary and allowed by the payment provider.
Processing time
Refund processing time may vary depending on the payment method, bank processing, and review time. Any timeline mentioned by the store is an estimate only.
Important note
We do not process returns or refunds outside the terms listed in this policy. Special cases may be handled at our discretion when there is a genuine product issue.