How we help
If you need help with an order, product inquiry, delivery update, exchange request, or account issue, our support page is the right starting point. We try to keep the process simple and easy to follow so customers can get answers without confusion.
Order help
Use your order details to ask about confirmation, packing status, shipping status, or a completed delivery. Please share the order number, item name, and contact number so we can identify the request faster.
Product help
If you need size guidance, product availability, color options, or basic item details, our team can help explain what is currently available and what may need to be ordered separately.
Return and refund help
For return or refund questions, please check the refund policy page first and then contact us with your purchase details. Items must follow the policy terms before a request can be accepted.
Account help
If login, registration, or account access is not working, clear the browser cache once and try again. If the issue continues, contact support with a screenshot and your email address.
Contact details
Customer Support
Store: Newroz Sports Shop
Address: Thottumugam, Aluva East, 683105
Phone: +91 9074324301
Email: arfajjamal@gmail.com
WhatsApp Support:
Chat on WhatsAppFor faster support, please share your order ID, registered phone number, and issue details clearly in your WhatsApp message.
Support hours
Support is normally handled during business hours. Messages received outside working hours are answered on the next working day. Please include all important details in a single message to reduce delays.